Thank you for visiting Chocolate Concierge. By visiting or ordering us, you are agreeing to comply with and be bound by the following terms and conditions of use.
The terms ‘Chocolate Concierge’, ‘our’, ‘we’ or ‘us’ refer to the business owned by Temper & Sense Sdn Bhd at 8 Jalan 3/37A, 52100 KL, with company registration number 1254106P.
The term ‘you’ refers to the user or viewer of our website.
We reserve the right to revise these terms and conditions at any time by updating this page. Kindly refer here each time you visit. Your continued use of this site constitutes acceptance to these changes.
Pictures shown on our website are for illustration purposes only.
The selling price listed is only for the following:
All orders and other requests received are subject to acceptance by Chocolate Concierge and all our personnel. We reserve the right and discretion to reject any order. In such events, a refund or payment cancellation will be carried out within 30 days via the payment method used to place the order.
You can choose to receive your order via pickup or delivery.
Delivery will be completed within 2-3 working days for orders within the Klang Valley, unless specified otherwise.
If you encounter any issues with your order, please get in touch with us immediately at 03-62721155 ext 163 within 24 hours of your pick up or delivery. We are available every Monday – Saturday, 8am – 5pm.
To be eligible for a refund, you should report your case within 24 hours upon delivery or pick up of your order and any refund is subject to our review and investigation process. The products should also remain the same way as delivered. When filing your report, kindly provide us with your order number and several pictures of the defective products.
We reserve the right to review any request for refund, cancellation of order and amend the terms and conditions governing our refund policy from time to time.
We may share your Personal Information with third parties for third party marketing purposes. You can elect for us not to do so if you opt out.